Frequently Asked Questions
Answers to common questions about custom engraving, mail-to orders, materials, proofs, production, and quotes.
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Do you have a storefront?
Not currently. Laser Beam Engraving Company is an ecommerce and mail-to engraving business. We do not operate a walk-in storefront, but may open one in the future. Please contact us before mailing customer-supplied items so we can confirm material suitability, shipping details, and timing.
Where are you located?
We are a USA-based company located in La Grande, Oregon. Our mail-to address is 1528 Monroe Ave, La Grande, OR 97850.
Can I mail you items to engrave?
Often, yes. Contact us before shipping anything so we can review the item, material, deadline, and engraving area. Some customer-supplied materials may not be safe or suitable for laser engraving.
What products can you engrave?
Common projects include drinkware, coasters, cutting boards, wood signs, awards, medals, name tags, pet tags, glassware, branded merchandise, and custom gifts. We can also quote custom products and one-off pieces across a wide range of materials when the item is suitable for laser engraving.
What materials can be engraved?
We commonly work with wood, slate, glass, coated metals, leather, acrylic, cork, and a range of plastics. We currently cannot engrave bare metals directly, and we do not engrave PVC because it is unsafe for laser processing. We also do not engrave fabrics. If you are unsure about a material, contact us before ordering or mailing an item.
Do you handle bulk business orders?
Yes. We work with businesses, schools, churches, teams, events, and organizations on bulk and repeat engraving orders. We also offer a range of additional services in our business partnerships, such as inventory warehousing, drop shipping, and design retainer agreements. Please send a quote request for more information on our business partnership program.
Will I see a proof before production?
Yes. Custom orders include proof review before production. Production begins after the proof is approved.
How long does production take?
Most in-stock website orders ship within 2-5 business days after proof approval. Custom, bulk, customer-supplied, or non-catalog orders may take longer depending on product availability, shipping time, artwork, and quantity.
What file types can I use?
You can send AI, SVG, PDF, PNG, JPG, BMP, WEBP, or other common file formats. Vector files are preferred when available. If your artwork is low-resolution, we may be able to clean it up or rebuild it for engraving.
Can you help with design or artwork cleanup?
Yes. We offer artwork cleanup, engraving preparation, and design support when a file needs adjustment before production.
How do I get a quote?
Use the Get a Quote page, email Custom@LaserBeamCo.com, or call/text +1 (541) 624-9234. Include the product type, quantity, material, artwork details, deadline, and shipping ZIP code. The more details we have, the better prepared we can be to help you.
Do you ship?
Yes. We ship finished orders both in the USA and internationally to most countries, and provide tracking when applicable and available. Please contact us if you are shipping internationally to confirm the destination address.
Can I get a sample?
Yes. Sample kits are available for reviewing a small range of materials, finishes, and engraving styles before a larger order. Sample kits can be ordered online when available, or quoted with a larger project request.
Still have questions?
We're happy to help answer them. Give us a call or text at +1 (541) 624-9234 or email us at custom@laserbeamco.com for more information and assistance.